Privacy & Data Protection

When you contact us through our website or request a consultation, we may collect the following personal information:

• Your full name
• Email address
• Telephone number
• Property address or general location (city/neighbourhood)
• Project type and description details you provide
• Browser type, IP address, and device information collected automatically through analytics

We collect only the information necessary to respond to your inquiry and deliver our services. We do not collect sensitive personal information beyond what you voluntarily provide.

We use the personal information you provide to:

• Respond to consultation requests and project inquiries
• Prepare and deliver project estimates
• Communicate with you about your project or our services
• Improve the performance and usability of our website
• Comply with applicable legal obligations

We never sell, rent, or trade your personal information to third parties. Your data is used exclusively for the purposes outlined above.

Our website uses cookies — small text files stored on your device — to understand how visitors interact with our site and to improve the browsing experience.

Types of cookies we use:

• Analytics cookies — help us understand how visitors navigate our site, which pages are most visited, and how we can improve our content
• Functional cookies — remember your preferences, such as your cookie consent choice

You may decline cookies through the banner presented on your first visit. Declining cookies will not affect your ability to browse our website or submit a consultation request. You may also clear cookies at any time through your browser settings.

We may use third-party services for analytics and form processing. These providers are contractually obligated to handle your data in accordance with their own privacy policies and applicable law. We do not share your personal information with third parties for marketing purposes.

We take the protection of your personal information seriously. We implement industry-standard security measures, including:

• Encrypted data transmission (SSL/TLS)
• Restricted access to personal information within our organization
• Secure storage practices for digital records

While no method of electronic transmission or storage is completely secure, we are committed to protecting your information using reasonable and appropriate safeguards.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access — the personal information we hold about you
• Correct — any inaccurate or incomplete information
• Withdraw consent — for the collection or use of your information
• Request deletion — of your personal information, subject to legal retention requirements
• File a complaint — with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within 30 days.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions and consultation records are retained for up to 24 months
• Analytics data is retained in accordance with our analytics provider's policies
• Information may be retained longer where required by law or for the resolution of disputes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.